Account and billing

Get help and contact support

Where to find the in-app support chat, how to email us, what to include in a support request, and where the getting-started checklist and tour live.

Chat with support in the app

The support chat answers questions about LeadScout using these help docs.

  • On the web, click Help & Support at the bottom of the left menu, and use the Chat with support panel.
  • On your phone, open Profile, then Help & Support. Or tap the question-mark button on the map and choose Chat with support.

Ask it things like "How do I assign a territory?" or "Why can't I drop a pin?".

Email us

Email support@leadscoutapp.com any time and a person will help you out. The same address is on the Help & Support page on the web and under Profile, then Getting Started, on your phone.

What to include

The more of this you send, the faster we can help:

  • Your Support ID, from Settings, then My Profile on the web, or the bottom of the Profile tab on your phone. It lets us find your account and the exact errors you hit.
  • Your organization name, if you belong to more than one.
  • What you were trying to do, and what happened instead.
  • A screenshot or screen recording.
  • Whether you were on the web, iPhone or Android.

Getting-started checklist and tour

On the web, Help & Support at the bottom of the left menu has a short video tour of LeadScout and a checklist below the chat: invite your team, customize lead statuses and get the mobile app. A blue dot marks the tab until you open it for the first time. On your phone, the same checklist is under Profile, then Getting Started.

The map also has a guided tour the first time you open it. To see it again, click the question-mark button on the map; on your phone, choose Replay map tour.

Help docs

Every article is at leadscoutapp.com/docs. If you have connected an AI agent, it can search these docs too; see Connect Claude, ChatGPT and other AI agents.

Questions

Where do I find my Support ID?

On the web, under Settings, then My Profile, in the Support ID card. On your phone, at the bottom of the Profile tab; long-press it to copy.

I have a billing question. Who should ask?

Only the owner can see and change billing, so the owner should reach out. Include your organization name and Support ID.

Can I watch the tour again?

Yes. The tour video is on the Help & Support page, at the bottom of the left menu on the web. The guided map tour can be replayed with the question-mark button on the map.

Updated October 26, 2026